Information
Terms and Conditions
1. General
By using this website and placing an order, you agree to these Terms and Conditions. If you do not agree, please do not use this website.
We may update these Terms and Conditions from time to time. Any changes will apply from the date they are published on this website.
2. Products and Information
We aim to ensure all product descriptions, images, and pricing are accurate and up to date. However, minor variations may occur, particularly with natural products.
All products are subject to availability, and we reserve the right to change, limit, or discontinue products at any time.
3. Orders
When you place an order through this website, you are making an offer to purchase. Orders are not confirmed until payment has been received and processed.
We reserve the right to decline or cancel an order if there is an error, supply issue, or other reasonable cause. If this happens, any payment made will be refunded.
4. Pricing and Payment
All prices are shown in New Zealand dollars (NZD) unless stated otherwise. Prices may change without notice.
Payment must be made in full at the time of purchase using the payment methods provided on the website.
5. Shipping and Delivery
We aim to process and dispatch orders within a reasonable timeframe. Delivery times are estimates only and may vary depending on location and courier services.
We are not responsible for delays outside our control, such as courier or postal service disruptions.
6. Returns and Refunds
We comply with the Consumer Guarantees Act 1993. If a product is faulty, damaged, or does not meet the guarantees under the Act, you may be entitled to a repair, replacement, or refund.
If you have an issue with your order, please contact us as soon as possible so we can work with you to resolve it.
7. Use of Website
You agree to use this website for lawful purposes only. You must not interfere with the operation of the website or misuse its content.
All content on this website, including text and images, is owned by or licensed to us and must not be copied or used without permission.
8. Limitation of Liability
Nothing in these Terms and Conditions limits your rights under New Zealand consumer law.
To the extent permitted by law, we are not responsible for any indirect or consequential loss arising from the use of this website or our products.
9. Privacy
Any personal information collected through this website is handled in accordance with our Privacy Policy and the Privacy Act 2020.
10. Governing Law
These Terms and Conditions are governed by the laws of New Zealand, and any disputes will be dealt with under New Zealand jurisdiction.